Terms

Shipping 

We only use FedEx Overnight to guarantee highest quality aquatic life and minimum DOA cases. Shipping cost decreases with increasing order value. For current shipping rates, please see Shipping.

For all order placed before 1pm Eastern Time Monday through Thursday, we will ship your order for next day delivery.

Order placed on Friday and over the weekend, will be shipped on Monday for Tuesday delivery.

DOA

We guarantee 100% cash refund or store credit for the value of the fish and the associated shipping costs. All you need to do is to take several photos of the dead fish and email them to doa@fishtank.me. You need to do it within 2 hour of the time of FedEx delivery.